IT Service Agent

BDCD Bank

2021-11 - 2024-09

Provided technical support to bank employees, resolving hardware, software, operating system, and network connectivity issues. Supported the daily operation and maintenance of IT systems, servers, network infrastructure, and banking applications. Diagnosed and troubleshot technical incidents to minimize service interruptions and maintain business continuity. Assisted users with access issues, IT tools, and business applications while ensuring appropriate handling of sensitive banking information. Monitored IT service availability and escalated complex incidents to the relevant technical teams. Contributed to the reliability, security, and operational efficiency of IT services in a critical banking environment. Assisted bank employees with technical guidance and user support to facilitate daily banking operations.