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8 ans d'experience

Competences

Workforce Affairs Dispute Resolution Case Management Regulatory Compliance Report Writing Data Analysis Labor Compliance Contract Management Investigations Team Leadership Stakeholder Management Employee Relations Government Relations Immigration Customer Service

Experience

Assistant Manager – Workforce Affairs

Dubai Development Authority

2025-05 -

Manage workforce‑related cases, employee complaints, contractual disputes and ensure compliance with UAE Labour Law and DDA policies. Investigate complaints, facilitate resolutions between employees and licensed companies, and monitor workforce practices across the free zone. Coordinate with MOHRE, Immigration and other government authorities on regulatory matters. Represent workforce affairs in coordination meetings and support effective case resolution.

Immigration Associate

Amazon

2025-02 - 2025-05

Handled employee immigration cases, prepared documentation and ensured filing compliance with internal policies and UAE regulations. Provided end‑to‑end support to employees throughout immigration processes and resolved case‑related issues. Monitored changing immigration requirements and maintained accurate case records. Coordinated with internal stakeholders and external authorities to guarantee timely processing.

CID Officer

Dubai Police

2018-12 - 2025-02

Conducted investigations, managed complaints and produced official reports and case documentation in line with legal and departmental procedures. Supervised security personnel, oversaw team scheduling and performance, and mentored new members to improve operational quality. Engaged with public inquiries and stakeholder interactions while maintaining confidentiality. Contributed to Smart Police Station (SPS) and Expo 2020 initiatives, enhancing service delivery.

Teller

Emirates NBD

2018-01 - 2018-12

Processed customer transactions and handled account inquiries following banking procedures. Maintained accurate cash balances, deposits and vault records, and identified potential fraud or transaction risks. Delivered professional customer service while ensuring confidentiality and regulatory compliance.

Formation

Bachelor of Business Administration (BBA) – Human Resource Management, University of Dubai

Langues

Arabic

fluent

English