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Competences
Experience
Tour Guide / Group Coordinator
Chafai Voyage
2025-02 - 2026-04
Accompanied and guided a group of travelers on an international religious trip, ensuring a smooth and safe experience throughout the journey. Managed itinerary planning, accommodation bookings and on‑the‑road logistics. Provided cultural and historical information to participants, handling any issues that arose. Coordinated with local partners to guarantee timely arrivals and departures.
Customer Service Representative
Watermellon Hub (Call Center)
2025-03 - 2025-06
Contacted businesses across various sectors to present partner services such as Bounce, Radical Storage, and LuggageHero. Delivered persuasive sales pitches and explained service benefits, achieving a high conversion rate. Handled client inquiries, maintained accurate communication records, and ensured follow‑up actions were completed.
Content Moderator
Majorel | ByteDance
2023-02 - 2024-02
Moderated user‑generated content to ensure compliance with community guidelines and policies. Identified and removed inappropriate material, improving platform safety and user experience. Collaborated with a team of moderators to manage a high volume of content across multiple platforms. Provided feedback on emerging trends to refine moderation processes.
Crew Member
McDonald's
2022-06 - 2022-09
Provided excellent customer service in a fast‑paced environment, handling orders and managing customer interactions. Assisted with food preparation, maintaining hygiene standards and quality control. Worked efficiently as part of a team to meet high customer demand during peak hours.
Formation
High School Degree
Langues
Arabic
native
English
fluent
German
intermediate
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