Customer Communication Project Manager

About the role

Join Luminor as a Customer Communication Project Manager and help shape how the bank interacts with its customers across the Baltics. You will be the central hub for multiple stakeholders, ensuring that every communication is accurate, customer‑friendly, and compliant with business and regulatory standards.

Key responsibilities

• Lead end‑to‑end customer communication projects from planning through delivery and follow‑up.
• Coordinate legal, service, regulatory and commercial messages across multiple customer journeys.
• Translate complex business, product and regulatory topics into clear, customer‑focused content.
• Create, edit and improve English and Estonian customer‑facing content, managing localisation for the Baltic region.
• Manage communication across digital channels such as email, mobile app, website, push notifications and other touchpoints.
• Collaborate with Product, Legal, Compliance, Marketing, CX, UX and other teams to maintain high‑quality communication.
• Monitor performance, gather feedback and continuously improve communication effectiveness.
• Identify opportunities to use AI and automation for content creation, localisation and communication management.

Required profile

• Minimum 3 years of experience in customer communication, digital communication, content management or project management.
• Ability to structure complex information and navigate differing stakeholder viewpoints.
• Strong ownership mindset and curiosity to challenge the status‑quo.

Required skills

• Experience managing projects across multiple digital channels.
• Proficiency in creating and localising content in English and Estonian.
• Familiarity with AI‑driven content tools and automation processes.