Operations & Customer Data Coordinator (Baltics)

About the role

Bosch Home Comfort, which markets Bosch and Buderus products such as heating boilers, heat pumps and solar thermal systems, is looking for a proactive Operations & Customer Data Coordinator in Jüri (Harjumaa). The role ensures the quality and safety of installed hot water preparation systems across the Baltic region, bridging end-user databases and real-world safety updates while keeping regional and factory teams aligned.

Key responsibilities

• Collect, clean and analyse data on installed hot water systems, filling in missing details needed for rebuilds or safety equipment (CO detector) deliveries
• Contact end-users to verify technical configurations, update customer details and coordinate safety solutions
• Prepare regular progress and operations reports for the manufacturing factory
• Communicate with colleagues across the Baltics and international offices, and act as main contact for hotlines, support services and technician networks
• Prepare and update operational information published on company websites and portals

Required profile

• Fluent written and spoken Estonian and English
• Strong interpersonal skills with a friendly, professional approach to end-users and corporate colleagues
• Highly responsible, thorough and structured approach to work
• No deep technical engineering knowledge needed; a general understanding of gas heating systems is an advantage

Required skills

• Strong Excel skills and database management, including sorting and filtering messy data

What we offer

• Salary of €1,500 - €1,900 gross per month depending on experience and skills
• Fixed-term contract until 01.08.2027 with an outlook for extension
• Office in Jüri with flexible opportunities to work from home
• Personal and professional development in an international working environment