Sports Customer Support Analyst

About the role

Join Genius Sports as a Sports Customer Support Analyst and help deliver a seamless experience for sports leagues and teams. You will be the first point of contact for clients, handling requests through Zendesk and assisting with live match data troubleshooting in a fast‑paced environment.

Key responsibilities

• Provide customer support via Zendesk, responding to incoming tickets and inquiries.
• Prioritise and manage requests, ensuring timely resolution.
• Collaborate with internal technical and onboarding teams to escalate and resolve issues.
• Assist with technical troubleshooting of live match data and related tools.
• Work in morning and afternoon shifts within a hybrid work model.

Required profile

• Excellent written and verbal communication in fluent English.
• Strong problem‑solving abilities with the capacity to multitask and prioritise.
• Proactive, accurate, and able to perform under pressure.
• Confidence using computer systems and tools; previous customer support experience is a plus.

Required skills

• Zendesk.

What we offer

• Monthly gross salary ranging from €1,580 to €2,100.
• Eligibility to participate in Genius Sports Group’s benefits plan.
• Hybrid working model with an office‑first culture that encourages collaboration and learning.
• Commitment to employee wellbeing, career development, and an inclusive workplace.