Account Manager – EMEA (Remote)

About the role

DoiT is looking for an Account Manager to join its EMEA Account Management team. The role is fully remote and can be based in Sweden, Ireland or Estonia. You will act as the trusted liaison between existing customers, cloud vendors and DoiT’s engineering teams, driving growth and ensuring customer satisfaction.

Key responsibilities

• Develop deep knowledge of DoiT’s cloud management platform, services and customer needs.
• Own communication with cloud vendor teams, highlighting value and revenue opportunities.
• Manage support escalations to resolution and maintain high customer satisfaction.
• Negotiate and close long‑term commitments with key stakeholders.
• Identify new workload and SaaS opportunities within customers’ cloud environments.
• Provide regular quarterly reviews covering project timelines, cloud spend and feedback.
• Gather and relay customer feedback to engineering for product prioritisation.
• Identify cost‑optimization opportunities and collaborate with cloud vendor sales representatives.

Required profile

• 3+ years of account management experience supporting the EMEA market.
• 2+ years working at a technology company (SaaS, systems integrator or cloud vendor).
• Proven ability to manage complex customer relationships and drive revenue growth.

Required skills

• Kubernetes
• GenAI
• CloudOps
• AWS
• Google Cloud
• Microsoft Azure