IT Business Analyst – Logistics Transformation

About the role

We are seeking a proactive IT Business Analyst to join our IT department and drive the digital transformation of logistics operations across the GeoPost group. The role bridges business needs and technology solutions, ensuring seamless data‑driven processes for DPD Baltics and other GeoPost units.

Key responsibilities

• Collaborate with stakeholders to define business cases, requirements, and success metrics.
• Translate functional and non‑functional requirements into detailed technical specifications.
• Analyse, evaluate, and document IT solutions, system integrations, and process models (e.g., BPMN).
• Define UAT scenarios, acceptance criteria, and support testing activities.
• Represent DPD Baltics in community initiatives and cross‑border projects.
• Create documentation, presentations, and training materials for IT support teams and business users.
• Facilitate workshops, contribute to project planning, estimation, and prioritisation.
• Identify opportunities for automation, process improvement, and digital innovation.

Required profile

• Higher education in Computer Science, Information Systems or a related field.
• Proven experience in business and systems analysis, design, and documentation.
• Strong analytical mindset with the ability to model processes and evaluate solutions.
• Excellent communication skills for stakeholder engagement and training.

Required skills

• Understanding of system integration concepts and data flow.
• Familiarity with web services (SOAP, REST) and API‑based integrations.
• Knowledge of data exchange protocols such as FTP/SFTP and message queues.
• Ability to work with JSON, XML, CSV formats.
• Basic data modelling and SQL query writing.
• Awareness of cloud platforms (Salesforce, Azure) and their ecosystem roles.
• Experience with BPMN for process modelling.