Lead Data Analyst

About the role

Wise is looking for a Lead Data Analyst to partner with operational teams and drive data‑driven decisions that support the fast‑growing product. You will collaborate closely with operational leads, workforce management, quality, training and knowledge management to turn insights into real change for customers.

Key responsibilities

• Analytical capacity planning and forecasting: build and refine models for strategic capacity planning and own forecasting efforts.
• Data pipeline ownership: maintain and improve data flow to ensure reliability and accuracy.
• Predictive modeling and cause‑and‑effect analysis: develop robust models to predict outcomes and identify key drivers.
• Strategic support and analysis: assess operational health of KYC/FinCrime, conduct cost analysis and analyse operational metrics, including quality.
• Performance tracking and initiative optimisation: monitor key initiatives and capitalise on optimisation opportunities.
• KPI implementation and target setting: lead development of the operations KPI tree and integrate it into reporting pipelines.
• Stakeholder collaboration and process standardisation: work with various stakeholders to standardise forecasting, scheduling and real‑time operations.

Required profile

• Strong quantitative foundation with background in statistics, mathematics or physics.
• Experience leading analytics initiatives within operational environments.
• Ability to translate complex data insights into actionable business decisions.

Required skills