Account Manager - International B2B Clients

About the role

Elibrium is an international financial infrastructure company that helps businesses issue cards, manage spend and run payments at scale, offering virtual card issuing, US Visa BINs, multi-currency support and API-driven automation. It is looking for a proactive, client-focused Account Manager to manage relationships with its existing international B2B clients and deliver a consistently high standard of service. The role suits someone with fintech, payments, card issuing or financial services experience who enjoys working closely with business clients.

Key responsibilities

• Manage day-to-day client requests on card issuing, account configuration, transactions and platform functionality
• Understand clients' businesses, operational needs and service expectations
• Help clients with questions about products, services and procedures, and resolve technical and operational concerns
• Maintain client satisfaction through proactive communication and monitor activity to spot dissatisfaction or reduced usage
• Identify ways to improve the client experience and strengthen long-term relationships
• Prepare regular client portfolio reports and account status updates
• Coordinate issue resolution, track open issues and follow up with Operations, Compliance and Technical teams
• Recommend improvements to internal processes based on recurring client problems

Required profile

• 3+ years of experience in B2B account management, client relationship management or customer success
• 3+ years in fintech, payments, card issuing, banking or financial services
• Strong understanding of client account management, retention and service quality
• Fluent written and spoken English and Russian

Required skills

• Managing complex client requests and coordinating issue resolution across departments
• Organised, detail-oriented, able to handle multiple client accounts
• Problem-solving and a proactive, client-oriented approach
• An advanced understanding of technical aspects of financial platforms, APIs and integrations is an advantage

What we offer

• A competitive compensation package
• Hybrid working model
• Professional development and career growth opportunities
• Modern equipment and office environment
• Team events and a collaborative culture