Banking Operations Senior Product Specialist

About the role

Wise is looking for a Senior Product Specialist to join its Banking Operations Program. Banking Operations supports the processes and controls behind how Wise works with banking partners across markets, and the program improves processes, tools, controls, documentation and measures of success. In this role you will own improvement outcomes within a defined area, identify problems, develop practical solutions, coordinate implementation and measure impact.

Key responsibilities

• Lead complex improvements from problem identification through implementation, adoption, impact measurement and handover.
• Use data and root-cause analysis to identify and prioritise problems, set clear measures of success and confirm the impact of improvements.
• Turn complex problems into simple, scalable solutions across processes, ownership, controls, documentation, tooling, automation and AI.
• Coordinate cross-functional, multi-quarter initiatives with clear scope, risks, decisions and measures of success.
• Build processes, tools and ways of working from the ground up in areas where the path is not yet clear.
• Work with Banking Operations, Banking, Product, Engineering, Data, Risk and Controls, Compliance and Security to deliver agreed outcomes.
• Develop solutions that reduce operational cost and risk, release capacity, improve quality or benefit customers and banking partners.
• Influence priorities, roadmap and investment decisions, and mentor colleagues and share knowledge.

Required profile

• Proven track record of delivering complex, cross-functional improvements from problem definition to measurable results.
• Experience working through ambiguity, finding root causes and choosing a clear way forward.
• Ability to explain complex topics clearly, work through trade-offs and influence people across teams.
• Understanding of operational risk and controls, including when to involve Risk and Controls or Compliance.
• Clear written and verbal communication skills, adaptable to different audiences.

Required skills

• Basic SQL skills and/or experience with business intelligence tools.
• Experience developing simple, scalable solutions in areas such as product, tooling, processes, controls, documentation, automation or AI.

Candidates apply by submitting their CV in English by 27 October 2026.