Card Scheme Operations Specialist (Visa & Mastercard)

About the role

A growing payment services provider serving international businesses is looking for a Card Scheme Operations Specialist. The role takes ownership of the operational work that keeps card services aligned with changing Visa and Mastercard requirements: assessing updates, coordinating action across teams and improving the processes and documentation that support the card business.

Key responsibilities

• Monitor and interpret Visa and Mastercard bulletins, mandates, rule changes and operational updates, and assess their impact
• Coordinate implementation of scheme changes with internal stakeholders
• Support scheme integrations, certifications, testing and the introduction of new programs or services
• Prepare and submit mandatory scheme reports, including compliance, PCI DSS and quarterly reports
• Coordinate responses to card scheme requests, inquiries and investigations
• Keep internal registers, trackers and operational records accurate and up to date
• Maintain knowledge bases, Confluence pages and process documentation
• Guide internal teams on scheme requirements and best practices, working with Product, Operations, Compliance, Finance, Risk and Engineering
• Improve processes and operational efficiency across the card business

Required profile

• At least 1 year of hands-on experience working directly with Visa and/or Mastercard at an acquirer, issuer, processor, PSP or card scheme
• Practical knowledge of scheme rules and operating regulations, applied in daily work
• Experience with mandate implementation, scheme reporting, compliance programs and scheme inquiries or investigations
• Ability to manage multiple priorities and work independently in a fast-paced environment
• English; a background in payments or regulated financial services is a plus

Required skills

• Experience with Visa Online, Mastercard Connect or other scheme portals and tools
• Knowledge of PCI DSS and scheme compliance programs such as fraud and chargeback monitoring is a plus
• Strong written and verbal communication skills for working with international stakeholders

What we offer

• Competitive salary aligned with experience
• Collaborative and transparent team culture
• High-impact role in a scaling fintech company
• Recognition of personal milestones and achievements
• Social benefits