Chief Operating Officer - International Freight Forwarding

About the role

LogistiX Group is recruiting a Chief Operating Officer for an international freight forwarding business, working closely with the CEO and senior leadership. You will lead operations across several markets, strengthen service delivery and build the processes, teams and systems needed for continued growth. The role is based in Northern Europe or the Baltic region, with regular travel to the company's main office and other sites.

Key responsibilities

• Lead freight forwarding operations across multiple countries, transport modes and service lines.
• Develop consistent operating procedures, service standards and clear accountability across teams.
• Improve the shipment lifecycle, reliability, communication and customer satisfaction.
• Identify bottlenecks and drive improvements in productivity, cost efficiency and profitability.
• Work with technology teams to cut manual work and introduce practical automation.
• Set meaningful KPIs and use operational data and customer feedback to close performance gaps.
• Strengthen collaboration between operations, sales, pricing, finance and technology.
• Lead organisational change and develop operational leaders.

Required profile

• Senior operational leadership experience across several countries and freight modes.
• Proven ability to lead operational transformation, standardise processes and manage change.
• Strong commercial judgement on cost control, productivity and operational profitability.
• Experience turning customer expectations into effective processes and service standards.
• Ability to develop managers, engage teams and work across functions.