Client Support Specialist (Regular Hours)

About the role

Mapon is a B2B SaaS provider for telematics and IoT solutions. The Client Support Specialist will handle remote communication with customers, provide product information, and help resolve technical issues while supporting the Estonian market.

Key responsibilities

• Respond to client inquiries via email, phone, and chat.
• Provide detailed information about Mapon products and services.
• Troubleshoot problems, resolve incidents, and coordinate installation trips for technical specialists.
• Collect and analyse data to support client issues.
• Cover for colleagues during absences and assist the Global Support team.
• Follow company policies, maintain confidentiality, and act as a brand ambassador.

Required profile

• Minimum 2 years of client support experience.
• Experience with ticketing tools such as Intercom, Zendesk or HubSpot.
• Strong organizational and communication skills.
• Ability to work quickly under pressure and independently find next tasks.
• Native Estonian language proficiency and fluent English.

Required skills

• Intercom
• Zendesk
• HubSpot

What we offer

• Competitive monthly salary of 1800 EUR gross.
• Paid lunches, fruit, and free parking at the office.
• Flexible hybrid work setup (minimum 3 days onsite per week).
• Additional paid holidays, wellness days, and a learning budget.
• Opportunity to work abroad up to 90 days per year.