Customer Operations Specialist – Estonian Speaker

About the role

The Customer Operations Specialist ensures high‑quality, multi‑channel engagement with customers while supporting broader operational goals. Acting as the first point of contact, you will guide customers through products, resolve inquiries, and help drive revenue and operational excellence.

Key responsibilities

• Respond promptly to customer inquiries via chat, phone, email, WhatsApp, Messenger and other approved platforms.
• Provide accurate information, guide customers through services, and keep them informed about request status.
• Identify needs, recommend suitable products, and drive sales through upselling and cross‑selling.
• Support payment reminders, repayment arrangements and ensure regulatory compliance.
• Escalate complex collection, loan or fraud cases with proper documentation.
• Maintain detailed records of interactions and uphold GDPR, fraud detection and complaint processes.

Required profile

• Customer‑oriented mindset with strong communication and interpersonal abilities.
• Ability to handle multiple tasks and channels in a fast‑paced environment.
• Strong problem‑solving skills and attention to detail.
• Professionalism, empathy and discretion in all interactions.

Required skills

• Fluency in Estonian, Russian and English (written and spoken).
• Experience in customer service, sales or operations within financial services or fintech.