Finnish Customer Support Specialist

About the role

Sisu Group is seeking a Finnish‑speaking Customer Support Specialist to join its fast‑growing iGaming team. You will be the first point of contact for players, handling inquiries via chat and email while contributing to a seamless player experience.

Key responsibilities

• Respond promptly and professionally to customer questions and issues in Finnish and English through chat and email.
• Collaborate with internal teams (product, operations, compliance) to resolve complex queries and improve processes.
• Provide feedback based on player interactions to help refine products and services.
• Maintain a positive, customer‑centric attitude and uphold Sisu Group’s values at all times.
• Work flexible shifts, including mornings, evenings, weekends and public holidays as required.

Required profile

• Excellent written and verbal communication skills in both English and Finnish.
• Strong empathy, problem‑solving mindset and ability to work both independently and within a team.
• Ownership and initiative in handling customer cases and suggesting improvements.
• Previous customer service experience, preferably in an online gaming or crypto environment.

Required skills

• Proficiency in using chat and email support tools.
• Familiarity with iGaming terminology and processes.

What we offer

• Competitive salary with stock options.
• Generous paid time off and a collaborative, non‑corporate culture.
• Hybrid work model – 4 days onsite in Tallinn, 1 day remote.
• Opportunities for professional growth within a rapidly expanding startup.