Key Account Manager – Estonia

About the role

As a Key Account Manager for Santen in Estonia, you will build and maintain relationships with customers at regional and national level, drive awareness and profitability of ophthalmic products, and translate market feedback into actionable insights.

Key responsibilities

• Engage frequently with customers through product detailing and educational activities, ensuring compliance with approved indications, Codes of Conduct and Santen policies.
• Organize and facilitate regional educational events, represent Santen at international congresses, and manage key account relationships within the designated area.
• Collect customer feedback and market insights, monitor trends and competitive landscape, and share findings with stakeholders and management.
• Use Santen’s CRM and reporting tools to manage customer segmentation, evaluate regional performance, monitor sales targets and KPIs, and identify performance gaps in collaboration with the Baltic Sales Manager and Head of Baltics.
• Drive sales growth and regional productivity while supporting cluster, country and EMEA projects and action plans, and ensure compliance with legislation and internal guidelines.

Required profile

• Proven experience in pharmaceutical sales with prescription‑driven promotion and a solid understanding of sales and marketing activities.
• Strong customer‑service orientation, excellent interpersonal and communication skills, and ability to build successful relationships with internal and external stakeholders.
• Ability to turn customer feedback and market research into commercially relevant insights for decision‑making.
• Self‑driven team player who can work independently and is committed to market performance.
• Polytechnic, Bachelor’s degree or comparable qualification in medical or commercial education and fluency in English (written and spoken).

Required skills

• CRM systems
• Microsoft Excel

What we offer

• Competitive base salary ranging from €36 000 to €49 500 per year, depending on experience and location.
• Opportunities to grow your career within a global life‑sciences company focused on ophthalmology.
• Flexible ways of working and an inclusive work environment.
• Commitment to diversity, equity and inclusion as an equal‑opportunity employer.