Payroll Client Services Coordinator (EMEA)

About the role

The Payroll Client Services Coordinator supports Remote’s EMEA customers by handling payroll inquiries and ensuring smooth payroll operations. You will work remotely, using documented workflows and escalation paths to resolve standard client issues while building foundational payroll expertise.

Key responsibilities

• Respond to customer inquiries about payroll processing, discrepancies, and platform usage via email, chat, and phone.
• Follow defined workflows and service level agreements (SLAs) to provide timely resolutions.
• Gather necessary information, diagnose issues, and document resolution steps clearly.
• Escalate complex cases to senior team members according to established procedures.
• Maintain accurate support ticket records and adhere to operational guidelines.

Required profile

• Strong attention to detail and ability to follow structured processes.
• Clear written and verbal communication skills for customer interactions.
• Willingness to learn payroll concepts and regulatory basics.
• Proactive attitude toward identifying recurring issues and suggesting improvements.

Required skills

What we offer

• Fully remote work environment across multiple continents.
• Opportunity to develop payroll expertise in a fast‑growing HR tech company.
• Collaborative culture focused on innovation, automation, and AI.