Senior Central Operations Specialist

About the role

Own the operational excellence of non‑standard categories, support category expansion and operations while scaling the portfolio across multiple markets. Translate business needs into clear processes and playbooks, partner with Local Ops and cross‑functional teams, and drive measurable improvements in reliability, adoption and unit economics.

Key responsibilities

• Map end‑to‑end category operations, identifying gaps, risks and opportunities.
• Build, maintain and document category playbooks covering requirements, configurations, hygiene and city readiness.
• Coordinate cross‑functionally (Local Ops, LCM, Growth, Pricing, Analytics, Support, Product) to execute initiatives and measure impact.
• Set up and monitor core KPIs, publish regular performance overviews and drive action plans for top and bottom markets.
• Lead targeted pilots in priority cities, translate learnings into scalable playbooks and ensure market readiness.
• Configure and launch new categories through internal tools and maintain related trackers, reports and insights.

Required profile

• Proven experience in operations, strategy or program work in a marketplace or mobility environment.
• Strong analytical skills with comfort using SQL or Looker basics.
• Excellent written communication and playbook creation abilities.
• Demonstrated ability to coordinate cross‑functionally and execute on the ground.

Required skills

• SQL
• Looker

What we offer

• Accelerated professional growth with unique career opportunities.
• Rewarding salary and stock options.
• Wellness perks supporting physical and mental health.
• One‑month paid sabbatical after five years of service.
• Hybrid work model with at least 12 in‑office days per month.