Senior Localisation Specialist

About the role

The Localisation Specialist acts as the local market subject‑matter expert for merchant customer‑due‑diligence (CDD) requirements, supporting onboarding and ongoing monitoring across one or more EEA markets. The role reports to the AML Lead and works closely with Sales, Merchant Operations, Compliance and Financial Crime Prevention teams.

Key responsibilities

• Interpret and document market‑specific CDD, beneficial‑ownership verification and ongoing monitoring requirements.
• Provide day‑to‑day guidance to Sales, Merchant Operations and Onboarding teams on documentation expectations and onboarding decisions.
• Develop and maintain local onboarding guidance, procedures, playbooks and training materials.
• Monitor regulatory, legal and market developments that may affect merchant onboarding and CDD processes.
• Assist in resolving complex CDD cases, including high‑risk industries, ownership structures and legal‑entity verification.
• Participate in quality‑assurance reviews, identify process improvements and support testing of new onboarding tools.

Required profile

• Bachelor’s degree in Business, Law, Finance, Compliance or a related field.
• 3+ years experience in CDD, KYC/KYB, AML compliance, merchant onboarding or financial‑services operations.
• Strong understanding of local business environments, legal entity structures and merchant onboarding practices in one or more EEA markets.
• Familiarity with AML/CFT regulations and CDD requirements for payment or e‑money institutions.
• Excellent communication and stakeholder‑management skills, able to explain regulatory requirements in a business‑friendly manner.
• Analytical, detail‑oriented problem‑solving abilities and capacity to work independently while collaborating across international teams.
• Professional fluency in English and at least one local EEA language is highly advantageous.