Technical Support Analyst – Sports Technology

About the role

Genius Sports is building the next generation of sports experiences by combining cutting‑edge technology with live data. As a Technical Support Analyst based in Tallinn, you will join the on‑site support team that helps leagues and teams keep their products running smoothly. The position works on a shift schedule from Monday to Sunday, covering 08:00‑18:00.

Key responsibilities

• Communicate with internal teams to coordinate issue resolution.
• Investigate and solve problems reported by users of the supported product suite.
• Identify potential bugs and escalate complex cases to the appropriate engineering groups.
• Translate technical findings into clear, customer‑friendly updates for other departments.
• Create and maintain a Knowledge Base documenting known issues and their solutions.

Required profile

• Strong written and spoken English communication skills.
• Computer literacy with a proactive, calm approach under pressure.
• Ability to work independently or as part of a team and to escalate issues when needed.
• Previous technical support experience is a plus.

Required skills

• Working knowledge of SQL.
• Familiarity with JSON data structures.
• Experience using ticketing systems.
• Basic API troubleshooting.

What we offer

• Competitive monthly salary ranging from €1,910 to €2,550 gross.
• Eligibility for the Genius Sports Group benefits plan.
• Office‑first culture with hybrid working options where applicable.
• Support for employee wellbeing, career development and an inclusive workplace.