Customer Success Specialist

About the role

The Customer Success Specialist at Xolo combines customer success with proactive sales, acting as the main contact to understand client needs, solve problems and ensure smooth onboarding.

Key responsibilities

• Engage leads via callbacks, emails and outbound activities, qualify inbound leads and nurture prospects through the sales funnel.
• Identify upsell and cross‑sell opportunities, promote Xolo’s plans and add‑on services, and drive revenue growth.
• Conduct onboarding sessions, manage customer tickets, chats and calls, and ensure timely resolution and high satisfaction.
• Maintain and analyse customer satisfaction metrics, handle NPS feedback, and contribute to internal process improvements.

Required profile

• Minimum 3 years of experience with a proven track record of exceeding sales targets.
• Strong communication and negotiation skills with a consultative sales approach.
• Proactive, results‑driven and comfortable in a fast‑paced, target‑oriented environment.
• Fluent in English; additional language a plus.

What we offer

• Choice between health insurance or sports membership, plus a one‑time home‑office setup bonus and monthly remote‑work allowance.
• Annual company summer event in Estonia and a culture that encourages bold thinking and operational excellence.