Datacenter IT Support Manager – Tallinn

About the role

We are looking for a Datacenter IT Support Manager to lead our L1/L2 support teams and ensure the high availability of GPU clusters and critical IT infrastructure at our Tallinn‑based data centre.

Key responsibilities

• Lead and manage L1, L2, IT infrastructure and Field Network Engineers supporting data centre IT and GPU clusters.
• Maintain high availability and reliability of GPU clusters, server hardware and network services.
• Act as primary escalation point for complex hardware, network and operational incidents.
• Monitor and drive SLA, KPI and incident‑resolution performance across support services.
• Oversee proactive maintenance, troubleshooting and problem‑management activities.

Required profile

• Extensive experience managing technical support teams in a data centre or similar critical infrastructure environment.
• Strong hands‑on background diagnosing and resolving server hardware issues, including GPU‑based systems and fiber networks.
• Solid understanding of data centre operations, server platforms and enterprise networking principles.
• Practical experience with IT service management processes (ITIL / ITSM).
• Basic proficiency with Linux/Unix operating systems and command‑line tools.

Required skills

• GPU cluster management
• Fiber network troubleshooting
• ITIL / ITSM processes
• Linux/Unix command‑line

What we offer

• Competitive salary €70‑75k per year plus bonus and stock options.
• Career growth and learning opportunities on AI‑focused projects.
• Collaborative, innovative international environment.
• Relocation support for the right candidate.