IT Onsite Support Engineer

About the role

Join Luminor as an IT Onsite Support Engineer, providing seamless technology experiences for employees through onsite and remote support, device management, and continuous improvement of IT services.

Key responsibilities

• Provide second‑line onsite and remote technical support, resolving hardware, software and connectivity issues.
• Diagnose and troubleshoot Windows, macOS and mobile devices, peripherals, printers and collaboration tools.
• Install, configure, maintain and support desktops, laptops, mobile devices and related equipment.
• Assist users with Microsoft 365 applications such as Outlook, Teams, OneDrive, SharePoint and Office.
• Manage device enrollment, compliance and lifecycle using Microsoft Intune, Autopilot and standard deployment processes.
• Support meeting rooms, video‑conferencing equipment and collaboration technologies.
• Maintain accurate documentation of incidents, service requests, asset inventory and support procedures.
• Collaborate with other IT teams to escalate and resolve complex issues and contribute to continuous‑improvement initiatives.

Required profile

• Strong understanding of Windows and macOS operating systems.
• Experience deploying, configuring and troubleshooting desktop, laptop and mobile hardware.
• Knowledge of Microsoft Intune for device management and compliance.
• Familiarity with Microsoft 365 services and Azure Active Directory.
• Understanding of printing services and print‑management solutions.
• Basic knowledge of ITIL principles and service‑management processes.
• Fluent in the local language and English, both spoken and written.

Required skills

• Windows operating system
• macOS operating system
• Microsoft Intune
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Office)
• Azure Active Directory
• Microsoft Autopilot
• Ticketing and asset‑management systems
• Remote support tools
• Printing and peripheral management

What we offer

• International, fast‑moving team culture with opportunities to learn and grow.
• Additional vacation weeks after one year of service.
• Volunteer time off and fully paid military training days.
• Health insurance in the Baltic states after three months and health‑day benefits.
• Wellbeing resources, professional development programs and LinkedIn Learning.
• Special pricing on Luminor products and services.
• Gross salary of €2,500‑€3,200 per month, dependent on experience.