IT Specialist

About the role

We are looking for an IT Specialist to keep our people equipped, connected, and unblocked. You’ll be the first point of contact for IT requests across the company, handling everything from new‑joiner setup to meeting‑room and network maintenance.

Key responsibilities

• Own the internal IT request queue, responding the same day and closing tickets in writing.
• Run joiner, mover and leaver processes end‑to‑end, including device preparation, account creation, application access and same‑day removal.
• Handle access and software licence requests through the approval process.
• Manage the hardware lifecycle: ordering, inventory, repairs and secure disposal.
• Provide first‑line support for the managed device fleet under established baselines.
• Keep office IT running, including meeting rooms, printers, network and AV equipment.
• Maintain runbooks and the asset register.
• Escalate security‑related issues to the IT & Security Operations Lead.

Required profile

• 1‑2 years of IT support experience (or a strong internship) with a clear appetite to learn.
• Confident supporting end‑user devices in a centrally managed environment.
• Comfortable administering a cloud productivity suite.
• Familiar with single sign‑on and device‑management concepts.
• Writes things down, closes tickets and keeps stakeholders informed.
• Clear English; Estonian is a plus for office interactions.
• Calm and friendly when colleagues are waiting for assistance.

Required skills

• Experience with a service‑desk or ticketing tool.
• Exposure to an enterprise identity provider or device‑management platform.
• Basic scripting or workflow automation.
• Basic knowledge of meeting‑room AV equipment.
• Awareness of ISO 27001, SOC 2 or PCI DSS compliance requirements.

What we offer

• Competitive salary.
• Tuum stock options.
• Hybrid working (three days a week in the office).
• Four‑day work week during June, July and August.
• Private health insurance or generous wellness compensation.
• Career growth opportunities as the company scales.
• Bright, warm‑hearted team delivering great things together.
• All‑hands‑on‑deck approach where everyone adds value.