Quality Assurance Specialist

About the role

Wise is hiring a full-time, on-site Quality Assurance Specialist in its Tallinn office. The role provides independent, expert assurance over how work is done: spotting risk, identifying control gaps and turning insights into practical improvements. It suits candidates with extensive experience in AML investigation, SAR reporting, fraud, sanctions or KYC (EDD/CDD).

Key responsibilities

• Carry out holistic, risk-based reviews using test scripts and scorecards to check risk outcomes, compliance with global and regional policies and guidance, and alignment with risk appetite.
• Assess risk, materiality and root causes for each finding, with clear reasons linked to policy compliance and risk mitigation.
• Take part in calibration exercises to share findings and best practice and ensure consistent decisions.
• Communicate outcomes to stakeholders, covering key risks, issues, root causes and recommendations, and keep robust records and audit trails.
• Analyse emerging themes and trends and recommend continuous improvement.
• When assigned, scope, plan and run root cause analysis or targeted investigations.
• Meet KPIs and SLAs, optimise processing times and take ownership of results; perform other tasks assigned by the lead, including meetings, training and internal events.

Required profile

• 2+ years of QA experience or in a relevant servicing function such as AML investigation, SAR reporting, fraud, KYC (EDD/CDD).
• Fluent English, written and spoken, able to explain thoughts and recommendations clearly.
• Ownership of personal development, including regulatory insights and emerging risk typologies.
• Ability to keep up with changing requirements, processes and systems, and openness to feedback.

Required skills

• Good understanding of QA methodologies, testing procedures, scoring criteria and root cause analysis.
• Risk and compliance expertise: identifying and assessing risk, applying policy and guidance, and knowing the regulatory environment.
• Efficient review of customer files, use of AI and data, and competence with case management systems, dashboards and AI tools.

What we offer

• Visa sponsorship for qualified applicants.
• Start date of January 2027.
• No relocation package available; candidates arrange their own move.

To apply, send a CV and cover letter answering "What makes you a good fit for the Quality Assurance role?" Selected applicants receive a case study, then an interview, and finally an offer.