Technical Support Engineer (Enterprise)

About the role

Wise is hiring a Technical Support Engineer for its Enterprise team, which supports partners using the Wise Platform to offer payment products to their customers. The team covers API and webhook questions and acts as first responders for major incidents, providing 24/7 coverage across Tallinn, Singapore and Austin. This role sits in the Integration Success Team and focuses on scaling support for Wise API integrations.

Key responsibilities

• Support API customers across different support channels and time zones, primarily via email queues and by phone or video conference for critical issues
• Develop expertise in Wise API and SWIFT products and understand how partner solutions integrate with Wise Platform
• Collaborate with global internal teams, including engineering and commercial teams, to troubleshoot and solve reported issues
• Act as first responder in major incidents and take ownership of complex support cases
• Share and capture knowledge and trends of issues, and contribute product feedback to engineering