Technical Support Specialist

About the role

Playtech, founded in 1999 and listed on the London Stock Exchange, is a gaming technology company offering regulated and regulating B2B products and services. Its Service Operations unit is hiring a Technical Support Specialist in Tartu, Estonia, with excellent communication and interpersonal skills.

Key responsibilities

• Investigate, troubleshoot and resolve customers' concerns.
• Handle critical situations and unexpected issues.
• Communicate with licensees and partners in English, mainly by email.
• Work in shifts, including weekends, with no night shifts.

Required profile

• Interest in the IT field.
• Strong work ethic and willingness to take responsibility for your work.
• Team player who asks for help when needed.
• Outstanding communication skills and ability to work in an English-speaking environment.
• Ready for routine tasks and able to adapt to different situations.
• A higher education and/or experience in a related field is an advantage.

What we offer

• Professional and fun team environment with proper training and knowledge sharing.
• Personal and professional growth opportunities.
• Variety, an active lifestyle and mental well-being.
• Fun and engaging company events.