Key Account Manager

About the role

Powerfleet is seeking a Key Account Manager to own a portfolio of customers, primarily in Estonia. The role focuses on driving adoption of Powerfleet’s AI‑enabled SaaS solutions, ensuring customer satisfaction, and expanding revenue through upsell and cross‑sell opportunities.

Key responsibilities

• Serve as the primary relationship owner for assigned accounts, building trusted partnerships with key stakeholders.
• Conduct regular business reviews, assess performance, and identify opportunities to deliver additional value.
• Drive customer satisfaction, retention, and long‑term account growth.
• Identify, develop, and execute upsell and cross‑sell initiatives across the Powerfleet portfolio.
• Maintain a healthy sales pipeline and provide accurate revenue forecasts.
• Monitor account health, proactively mitigate risks, and collaborate with internal teams to resolve issues.

Required profile

• Proactive relationship‑builder with a customer‑facing mindset.
• Strong communication and negotiation abilities.
• Ability to understand customer challenges and align solutions to business objectives.
• Results‑oriented with a focus on measurable outcomes.

Required skills