Principal Program Manager, Driver & Marketplace Operations

About the role

We are looking for a Principal Program Manager to lead driver and marketplace operations at Bolt. In this role you will define and scale business‑level metrics, govern feature configurations and ensure marketplace health across global markets.

Key responsibilities

• Own and define core business metrics for drivers and the marketplace, aligning definitions with Central Operations and Product leadership.
• Develop city‑level diagnostic frameworks and playbooks for root‑cause analysis of metric movements after feature launches.
• Design and implement governance processes for feature configuration, including intake, guardrails and approval criteria for local market requests.
• Manage the gating and assessment of market‑driven configuration requests to ensure consistency and operational feasibility.
• Set up closed‑loop monitoring to track impact of configuration changes and maintain accountability post‑launch.
• Maintain clear RACI and RAPID models across Product and Central Operations for feature rollout, testing, handover and live‑market ownership.

Required profile

• Proven experience in program management, marketplace operations or a closely related field.
• Strong understanding of marketplace mechanics and operational governance.
• Track record of building scalable cross‑functional processes and operating models.
• Ability to work with data and translate metrics into structured action plans.

Required skills