Quality Assurance Senior Team Lead – Sanctions

About the role

Wise is seeking a senior leader to define and execute the quality assurance strategy for its sanctions domain. You will ensure the accuracy and reliability of QA outcomes while fostering a culture of risk management across the team.

Key responsibilities

• Lead and develop a high‑performing QA team, managing succession planning for senior leads.
• Own delivery against KPIs and objectives for the Sanctions QA area, driving process improvements and refining SOPs.
• Act as subject‑matter expert on sanctions policy, validate complex case outcomes and support audit activities.
• Design and maintain the QA strategy, including sampling methodology, test scripts and scorecards.
• Manage forecast demand, capacity planning and ensure consistent achievement of SLAs.
• Build strong relationships with operational leaders and translate QA data into actionable business insights.

Required profile

• 4+ years of leadership experience in operations or compliance, with at least 2 years managing a team of 20‑40 people.
• 3+ years of hands‑on sanctions experience within the financial services sector.
• Advanced knowledge of sanctions laws, regulations and global financial‑services frameworks.
• Strong analytical mindset with ability to use data to drive continuous improvement.
• Proactive champion of AI and technology adoption in compliance processes.

Required skills