Shop Shift Lead – Retail Operations Manager

About the role

We are looking for a motivated Shop Shift Lead to manage daily operations at our point‑of‑sale in the Port of Tallinn. Reporting to the Shop Manager, you will lead the team during each shift, ensure high‑quality customer service and support sales targets.

Key responsibilities

• Lead and coordinate the shop team during shifts, including task planning, delegation, onboarding and coaching.
• Supervise customer service standards, resolve complaints and maintain a positive work environment.
• Oversee opening and closing procedures, cash handling, fiscal settlements and lost‑and‑found processes.
• Manage inventory, monitor stock levels, order supplies and keep workstations organized.
• Sell FlixBus tickets, process offline bookings and handle reservations for ferries and other transport services using external platforms and Excel.
• Conduct on‑board and bus‑stop inspections to ensure ticket validity, cleanliness and compliance with FlixBus safety standards.
• Report operational issues, maintain documentation and coordinate with local stations and operational teams.

Required profile

• Fluent in Estonian and English (written and spoken); Ukrainian or Russian is a plus.
• Previous experience in retail, hospitality, customer service or operations.
• Demonstrated team‑leadership experience.
• Well‑organized, able to prioritize tasks and work under pressure.

Required skills

• Proficiency with Microsoft Office.
• Advanced Excel skills.

What we offer

• Dynamic work environment with growth opportunities.
• Competitive pay and a tech‑driven approach to travel.
• Opportunity to work in a fast‑growing international transport company.