Bilingual Administrative & Client Support Assistant

About the role

A partner company is looking for a Bilingual Administrative & Client Support Assistant based in Estonia to support the daily operations of a remote education business specializing in live SAT preparation. The role combines administrative coordination, student support, parent communication, onboarding, sales assistance and technology tasks, in a fully remote environment where you communicate with students, parents, prospective clients and colleagues in English and Spanish. Structured training on internal systems and educational processes is provided.

Key responsibilities

• Review student diagnostic assessments and pre-class assignments, and prepare and distribute individualized homework lists
• Maintain records in gradebooks, homework trackers, progress reports, Google Classroom, spreadsheets and internal systems, and monitor recurring tasks
• Organize student information, prepare learning materials, support platform access, complete pre-course checks and release course materials
• Support mock exams by proctoring sessions, reviewing submissions and grading practice exams
• Communicate professionally in English and Spanish with students, parents and prospective clients by phone, email and messaging platforms
• Follow up on missing assignments, deadlines and corrections, and document issues during assigned shifts
• Assist with client intake, scheduling, onboarding, appointments and operational follow-ups
• Help prospective clients, maintain client records and update CRM systems
• Use Google Workspace, Google Classroom and CRM platforms, and report system issues proactively
• Collaborate with the team, attend meetings and training, and adapt to new tools and workflows

Required profile

• Bilingual, with excellent written and spoken English and Spanish
• Previous experience in administration, customer service, sales support, executive assistance or business support
• Ability to work independently remotely, follow procedures and adapt quickly
• Reliable internet access and a suitable remote work environment
• Willingness to work an unconventional schedule, including Sundays
• Interest in a stable, long-term relationship; prior experience with the client's systems or SAT preparation is not required

Required skills

• Proficiency in Google Workspace: Google Sheets, Google Docs, Gmail, Google Drive and Google Classroom
• Experience with CRM platforms is preferred
• Strong organization, time management, recordkeeping and attention to detail

What we offer

• Competitive contractor rates and weekly payments
• Free training and professional upskilling, with ongoing support
• Remote work supporting an international client base