Operations Associate - Workplace Operations

About the role

Penfold, a FinTech pension provider, is hiring an Operations Associate for its Workplace Operations team within the wider Operations function. The role sits in a rapidly growing operations team that runs, defines and streamlines processes so the business can keep delivering a high-quality service as it expands. Responsibilities will evolve as the business moves toward a more automated, streamlined approach.

Key responsibilities

• Perform a broad range of operational tasks, taking ownership of your work and using initiative to solve problems
• Handle workplace pension contributions, payments and related operational processes accurately and on time
• Work closely with colleagues, including more customer-facing team members, and look for ways to improve and simplify existing processes
• Help build efficient, scalable operations while managing competing priorities with attention to detail and accuracy

Required profile

• 1-3 years' experience in operations, finance, tax, accounting or a similar data-driven role
• Strong attention to detail and accuracy with operational and financial data
• Ownership and reliability, with an analytical mindset and good communication across teams
• Willingness to work hard; candidates who do not tick every box are encouraged to apply

Required skills

• Confidence using Excel or Google Sheets, including common formulas and lookups
• Bonus points: familiarity with UK pension tax rules, regulated environments, automation tooling or scripting, tax reporting or HMRC submissions, and SQL

What we offer

• A competitive salary reviewed regularly
• Share options
• Medical insurance through Confido and free mental health therapy through Spill
• Unlimited holiday
• Hybrid working, with at least a couple of days a week in the Tallinn office
• Office space in Tallinn, free drinks and snacks, weekly company lunch, laptop and WFH equipment as required
• Regular 360 feedback, quarterly company socials and learning and development

The application process includes an initial screening call, a take-home task, a values alignment interview and a final meeting with the Hiring Manager and Head of Operations. Offers depend on passing pre-employment and regulatory checks.