Customer Service Specialist – Estonian (Tallinn)

About the role

Concentrix is looking for an Estonian‑speaking Customer Service Specialist to join its Tallinn office. You will be the trusted voice for clients, handling inquiries across phone, email, social media and mobile apps. The role starts on 14 September and offers flexible working hours between 9 am and 10 pm, Monday to Sunday.

Key responsibilities

• Respond to customer contacts in Estonian and English via multiple channels.
• Identify customer needs, troubleshoot issues and provide effective solutions.
• Maintain accurate records of interactions in the company’s support system.
• Escalate complex cases to senior teams when necessary.
• Contribute to a positive team environment and share best practices.

Required profile

• Fluent in Estonian with strong written and spoken English (minimum B2 level).
• Previous experience in customer support is a plus, but not mandatory.
• Willingness to learn and adapt to new tools and processes.

Required skills

What we offer

• Competitive gross salary of 1 230 EUR per month.
• Additional health insurance and a €60 monthly expense subsidy.
• Performance‑based bonuses and referral incentives.
• Team‑building activities and a modern office in the heart of Tallinn.