Operations Specialist – Ride-Hailing Supply & Demand

About the role

Bolt is looking for an Operations Specialist to take ownership of local operations in Estonia and help manage and grow supply and demand for its ride-hailing business. The role relies on data to build business insights, spot development opportunities and recommend changes, working closely with cross-functional and HQ stakeholders.

Key responsibilities

• Ensure local operations and HQ teams collaborate actively to meet business goals.
• Develop strategies to strengthen the driver value proposition and grow supply, performance and retention.
• Analyse data to monitor supply metrics, ensure marketplace health and act on insights.
• Identify local trends, risks and improvement opportunities.
• Manage and support operations projects by defining precise local processes.
• Advise and collaborate with HQ teams such as Product, Legal and Marketing on growth initiatives.

Required profile

• Data-driven mindset with a methodical approach to problem-solving.
• University degree (completed or in progress).
• Strong collaborator with excellent communication skills in English and Estonian.
• Solution-oriented, meticulous and accurate, with a customer-oriented approach.

Required skills

• Data analysis with Excel/Google Sheets.
• Looker and/or Tableau as a plus.

What we offer

• A competitive salary and stock options.
• Wellness perks and a 1-month paid sabbatical after 5 years.
• Hybrid work with at least 12 monthly in-office days.
• Annual company events and team gatherings.