Senior Account Manager – Enterprise Customers (U.S. & LATAM)

About the role

Veriff's Go-to-Market division helps businesses build trust online, and its Account Management team owns the growth, retention and long-term success of existing customers. The company is looking for a Senior Account Manager to own and grow a portfolio of strategic enterprise customers across the U.S. and LATAM. This is a highly commercial role focused on deep dives into complex accounts, alignment with senior executives and proactive expansion.

Key responsibilities

• Own retention and expansion across the portfolio, creating new revenue through increased usage, new products, use cases, business units and geographic expansion.
• In the first 3 months: understand Veriff's products, customers and consumption-based model; build relationships with senior decision-makers and economic buyers; set up strategic account plans and a qualified expansion pipeline.
• By 6 months: independently own the commercial strategy, retention, expansion pipeline and forecast; deliver measurable expansion and run-rate growth; build executive alignment and position Veriff as a strategic partner.
• Navigate complex expansion and renewal motions using MEDDICC, and structure and negotiate commercial agreements that balance customer value with long-term revenue growth and NDR.

Required profile

• 10+ years of B2B SaaS enterprise account management or sales experience, with a track record of growing large, complex strategic accounts.
• Proven record of creating and closing expansion revenue within existing enterprise accounts.
• Professional fluency in English and Spanish, able to lead executive and commercial conversations with U.S. and LATAM customers.
• Experience in a global scale-up environment.
• Nice to have: experience in identity verification, fraud prevention or adjacent industries, and experience managing LATAM enterprise customers.

Required skills

• Strong experience with consumption-based or usage-based pricing models and structuring commercial agreements.
• Experience applying MEDDICC to complex enterprise expansion and renewal motions.
• Experience running full commercial cycles from discovery and qualification through pricing, negotiation and close.
• Strong commercial and financial acumen, organization and ownership.

What we offer

• Flexibility to work from home.
• Stock options.
• Extra recharge days on top of annual vacation.
• Medical, dental and vision insurance.
• Learning and development and health and sports budget.
• Four weeks of fully paid sabbatical leave after 5 years.