Systems Engineer (Enterprise Applications Support)

About the role

PSI, a Contract Research Organization with 30 years of experience in the pharmaceutical industry, is looking for a knowledgeable, proactive and self-motivated Systems Engineer to join its Systems Development team. The role provides technical support for enterprise applications, troubleshoots application issues and takes part in testing and implementation activities. It is a full-time position based in Estonia.

Key responsibilities

• Support off-the-shelf software packages (Tier 2 and Tier 3)
• Install Tier 3 and some Tier 4 information systems and carry out user training
• Install and support specialized systems such as special warehouse systems
• Monitor software updates and releases and recommend migration or purchase of new software
• Study the validation status of CFR 21 Part 11 applicable to information systems
• Review client-provided IT equipment, give user training and support
• Carry out regular technical audits of departments to check compliance with PSI standards on specialized equipment and Tier 3-4 systems

Required profile

• University or college degree in Computer Science or IT
• Solid technical background
• Experience supporting business applications, software platforms or enterprise systems
• Prior systems analysis experience is a plus
• Systems development and systems validation experience is a plus
• Testing background (test cases and test scripts) is a plus
• Excellent communication, collaboration and analytical skills, and a service-oriented approach

Required skills

• Experience with Jira Service Desk and Confluence or similar tools is a plus
• SQL query creation is a plus

What we offer

• Stable, privately owned company growing since 1995
• Intensive induction and technical and industry-related training
• Diverse projects including web and desktop apps, ERP, BPM, document management systems and AI initiatives
• Friendly, supportive team in an international environment