Contact Center Support Specialist - German speaking

About the role

In this role, you will have the opportunity to act as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do business with. Each day, you will provide internal and external customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinate with relevant resources to have complete case ownership. You will also showcase your expertise by improving customer experience and first contact to cash transition rate and creating more business opportunities for ABB.

Key responsibilities

• Recommend appropriate solutions for customer requests and coordinate with related teams to ensure end‑to‑end handling (e.g., production capability, scheduling, resourcing, quotes, price lists, and invoices).
• Initiate customer feedback loops at regular intervals, follow agreed processes, gauge satisfaction, and identify continuous‑improvement areas.
• Support regular maintenance of contact lists, routing tables, and information on internal/external pages.
• Assist the business in outbound activities such as marketing campaigns and provide follow‑the‑sun or face‑to‑face customer interaction services.

Required profile

• Ability to work with an international team and in the technology market.
• Demonstrated experience in customer service via multiple channels (phone, web, e‑mail, chat).
• Enhanced knowledge of computers, including MS Office and Salesforce.
• Detail‑oriented and passionate about customer relations.
• Fluency in English and German; French and Italian are beneficial.

Required skills

• MS Office
• Salesforce

What we offer

• Wide learning and development opportunities.
• Supportive and friendly international team.
• Hybrid working environment between the office and home.
• Various benefits including health insurance, sport compensation, free parking, etc.