Deskside Support Engineer (L1) – Tallinn

About the role

We are seeking a Deskside Support (L1) professional to deliver end‑to‑end technical assistance for desktop and laptop environments in Tallinn. The role involves on‑site troubleshooting, IMAC activities, lifecycle management and acting as the primary contact during critical incidents.

Key responsibilities

• Provide technical support for desktop and laptop hardware, software, and connectivity issues.
• Perform IMAC (Install, Move, Add, Change) tasks and break/fix activities for end‑user devices.
• Manage the full lifecycle of desktop devices, including configuration, patching, OS imaging and hardware replacements.
• Use SCCM, Intune and ServiceNow for asset tracking, ticket resolution and remote assistance.
• Install, update and patch approved software in line with IT policies.
• Deliver remote and on‑site support for applications such as MS Office, Outlook and VPN clients.
• Maintain security compliance, antivirus monitoring and desktop policy enforcement.
• Provide VIP support and act as the primary on‑site contact during escalations or outages.
• Support printers, scanners and other peripherals, handling troubleshooting and routine maintenance.
• Assist with Active Directory tasks, basic user account management and smart‑hands support.

Required skills

• SCCM
• Intune
• ServiceNow
• Windows operating system
• Active Directory
• Microsoft Office suite (Word, Excel, Outlook)
• VPN client configuration
• ITIL incident and problem management processes