Lean & Process Manager

About the role

ERGO is looking for a Lean & Process Manager to help drive continuous improvement and process excellence across ERGO Baltics. The role supports the implementation of Lean principles, facilitates process improvement initiatives and strengthens the process management framework, working with stakeholders across functions and countries.

Key responsibilities

• Drive the implementation and adoption of Lean principles and continuous improvement initiatives across ERGO Baltics.
• Facilitate Lean workshops and support process improvement and change management activities linked to organizational transformation.
• Maintain and develop ERGO's process management framework, ensuring business processes are documented, reviewed and updated in line with organizational standards.
• Work with stakeholders to improve operational efficiency, strengthen process governance, identify process risks and set up effective controls.

Required profile

• Experience in process management, business analysis, project management, operational excellence or continuous improvement.
• Strong understanding of business process management and process modelling.
• Experience facilitating workshops and cross-functional initiatives.
• Fluent written and spoken English; knowledge of Lean principles and methodologies is an advantage.

Required skills

• Analytical and problem-solving skills.
• Ability to engage stakeholders across functions.
• Excellent communication and presentation skills.
• A structured, proactive and results-oriented mindset.

What we offer

• Salary of 2,800-4,200 EUR per month gross, depending on location and experience.
• Hybrid work and a healthy work-life balance.
• Health insurance, ERGO product discounts and other employee benefits.
• Opportunities to develop expertise in Lean, process management and business transformation within an international company.

Candidates apply by sending their CV in English by November 13; the position is based in Tallinn, Riga or Vilnius.