Senior Product Operations Specialist (Investment Products)

About the role

Wise is looking for an experienced operations professional who understands financial systems, leads complex improvements and helps others deliver. This is a senior, hands-on role combining leadership, coaching and delivery: you will lead complex projects, develop other specialists and take on direct people management responsibilities.

Key responsibilities

• Set priorities for your area, identify operational risks, customer problems and inefficient processes, and turn unclear requirements into a clear improvement plan with owners and measurable goals.
• Lead complex projects across teams, working with Product, Engineering, Analytics, Compliance and Operations from investigation through testing, launch and ongoing improvement.
• Build and improve processes and controls, designing new ones from scratch and strengthening existing ones.
• Solve problems at their source, using data to assess solutions and introducing tools or automation that remove recurring manual work.
• Coach specialists, resolve blockers and influence senior stakeholders, making clear recommendations when timelines, customer needs and operational risks compete.

Required profile

• Independent delivery of complex operational improvements involving several teams, with measurable results such as fewer errors, lower costs or better customer outcomes.
• Experience leading complex projects, developing specialists or managing a team, setting direction without a complete brief and managing competing priorities.
• Fintech or financial services operations experience, including controls, reconciliation, transaction failures or exception handling.
• Previous investment-product experience is helpful but not essential.

Required skills

• Comfortable investigating problems with SQL and reporting tools, understanding technical workflows and designing solutions with engineers.
• Uses AI and automation where they help, and validates the results.

Visa sponsorship is available.