Key Account Manager, Baltics

About the role

Bolt is looking for an experienced Key Account Manager to join its Food Team in Tallinn, Estonia. As Key Account Manager you will build and sustain strong relationships with the company's most important merchants, ensuring excellent operational performance and growth.

Key responsibilities

• Manage and expand relationships with existing key accounts, identify new business opportunities and ensure they meet strong operational KPIs.
• Own the partner's P&L and be responsible for its profitability and growth, making sure campaign processes are in place and improving monthly performance.
• Develop account plans to increase volumes and improve key account profitability.
• Respond to client queries, manage emails and calls, and resolve their challenges.
• Prepare and present monthly reports to key accounts, giving advice on improvements and growth.
• Renegotiate contract terms, including commission rates and campaign plans, regularly, and negotiate and implement marketing activities such as banners and communications with partners.

Required profile

• Proven experience in account management, business consultancy, business development or similar roles with a focus on the restaurant industry.
• Track record of achieving critical metrics and revenue targets.
• Ability to interpret and present data to generate insights and support decisions.
• Strong ability to lead, prioritize and manage resources and time efficiently; highly organized.
• Excellent listening and interpersonal communication skills, and excellent written English.

What we offer

• A competitive salary and stock options.
• Wellness perks and a 1-month paid sabbatical after 5 years.
• Annual company events and smaller team gatherings.
• Hybrid work with at least 12 in-office days per month.