Senior Program Manager, Category & Segment Supply Operations

About the role

Bolt is looking for a Senior Program Manager to own the supply operations strategy for its priority ride categories and customer segments, ensuring the right supply is available to meet demand. The role focuses on growing eligible active supply across XL/XXL, two- and three-wheelers, and Comfort/Premium, while improving supply availability and service quality for Business Accounts. It works across Central and Local Operations, Riders, Product, Analytics and Fleet & Vehicles.

Key responsibilities

• Define and own category-level supply plans, including eligible Monthly Active Partner targets across priority cities, and identify gaps in driver availability, vehicle eligibility and engagement.
• Partner with Rider Ops, Growth and local teams to build business cases for category-specific supply acquisition across campaign channels, and work with Product to submit cases for supply-priority needs that improve utilization.
• Define and pilot Business Account supply levers, including driver quality opportunities and vehicle eligibility, and set quality requirements for Comfort/Premium access.
• Develop driver engagement initiatives that increase participation in eligible categories where and when supply is needed.
• Define success metrics, evaluate pilots and balance category and segment gains against driver earnings and wider marketplace supply, then turn successful pilots into repeatable playbooks with clear ownership and ongoing performance monitoring.

Required profile

• Proven experience in programme or category management, category operations, supply growth or a related field, with a strong understanding of marketplace mechanics, supply acquisition and driver or partner engagement.
• Proven experience designing and scaling operational programmes across multiple markets.
• Demonstrated ability to diagnose performance gaps, design experiments and turn data into actionable recommendations.
• Excellent stakeholder management and communication skills, able to influence cross-functional teams without direct authority.
• Experience in fast-paced, cross-regional environments; mobility, fleet or business travel experience is an advantage.

What we offer

• A competitive salary and stock options.
• Wellness perks and a 1-month paid sabbatical after 5 years.
• Annual company events and smaller team gatherings.
• Hybrid model with at least 12 monthly in-office days.