Technical Key Account Manager

About the role

Webware is seeking a proactive Technical Key Account Manager to act as a strategic partner for its most important clients. You will bridge the gap between customers and product development, helping complex organisations—especially those in regulated or international sectors—solve critical business challenges through our information management platform.

Key responsibilities

• Manage a portfolio of strategic clients, guiding them from custom software projects to the standardized Webware platform.
• Map client business processes, capture requirements, and lead end‑to‑end software development projects.
• Serve as the primary liaison between clients, Product Managers, and Developers to translate business needs into product solutions.
• Build long‑term relationships with C‑level stakeholders, lead meetings, and participate in high‑level negotiations.
• Identify new business opportunities and support contract negotiations.
• Ensure projects stay on schedule, managing priorities, timelines, stakeholders, and communication across teams.

Required profile

• Proven experience in B2B client relationship or account management, preferably within SaaS, software, or technology.
• Strong understanding of business software solutions and ability to communicate with both product and development teams.
• Demonstrated experience managing software development or technology projects.
• Excellent written and spoken English and Estonian.
• Highly proactive, structured, and capable of driving initiatives to completion.

Required skills

What we offer

• International, diverse projects shaping the future of information‑management software.
• Monthly health allowance, health days, and team events.
• Young, supportive, collaborative team with flexible working hours.