Vendedor de Repuestos – Centro de Contacto

About the role

The Contact Center Spare Parts Sales Representative will handle inbound customer requests for automotive parts, process orders over the phone, and ensure timely delivery while meeting sales and service quality targets.

Key responsibilities

• Sell and arrange shipment of spare parts requested by phone, adhering to company procedures and delivery timelines.
• Track and follow up on quotations, regular orders, and urgent requests to guarantee on‑time fulfillment.
• Record essential client information for future marketing initiatives.
• Maintain service level standards and NPS targets to provide excellent customer experiences.
• Complete mandatory training courses to improve job‑related competencies.
• Resolve special cases such as returns, warranty claims, discount requests, and documentation issues promptly.

Required profile

• Minimum 2 years of sales experience.
• At least 1 year of call‑center experience.
• Basic proficiency in English (reading, writing, speaking).
• High‑school education in mechanical studies (preferred) or automotive mechanic/engineering studies (preferred).

Required skills

• Basic automotive mechanics knowledge.
• Ability to search and identify automotive parts in brand catalogs.

What we offer

• Opportunity to work with a leading automotive group representing 16 global brands.
• Continuous training and professional development.
• Dynamic call‑center environment focused on customer satisfaction.