Senior Product Analyst - Customer Reporting

About the role

Wise is looking for a Senior Product Analyst to join its Customer Reporting team in Tallinn. Customer Reporting covers how customers are informed about holdings, performance, fees, statements, regulatory reports and tax obligations across Grow products. This is an embedded product analytics role working with product, engineering, tax/regulatory, risk, compliance and operations to turn a complex reporting domain into clear customer outcomes and reliable data foundations.

Key responsibilities

• Define the measurement framework for customer reporting across statements, tax reporting, holdings, performance, fees and regulatory reports.
• Help bring global tax reporting in-house by supporting prioritisation, data requirements, quality checks and customer-impact measurement.
• Support withholding tax readiness and local tax authority integration where market needs require it.
• Standardise how the team measures statement quality, reporting completeness, customer friction, operational reliability and defects.
• Build or specify dashboards, data models and monitoring that help the team spot reporting gaps early.
• Partner with engineering on governed reporting data flows, ownership, SLAs and controls.
• Translate ambiguous product, regulatory and customer problems into practical analysis, decision options and next steps.

Required profile

• Placed in Tallinn, Estonia, or willing to move there (relocation costs are not supported, but right to work documentation can be).
• Strong SQL skills and clear reasoning about data grain, joins, windows, aggregation and data modelling.
• Able to turn ambiguous product questions into structured analysis and recommendations.
• Good product intuition, focused on customer outcomes beyond metrics and dashboards.
• Strong stakeholder management and clear communication with product, engineering, risk, compliance, tax/regulatory and operations partners.
• Curious about regulated fintech domains such as statements, tax reporting, holdings, performance and fees.

Nice to have

• Experience in fintech, payments, investments, savings, regulated products, tax reporting or customer-facing reporting.
• Dbt, Airflow, Snowflake, Python.
• Monitoring and controls for customer-facing data products.

To apply, submit your CV in English highlighting product analytics experience and impact delivered.