Sports Customer Support Analyst

About the role

Genius Sports is looking for a Sports Customer Support Analyst to ensure a seamless experience for its league and team clients. You will be the first point of contact for incoming support requests, helping users navigate our live‑match data platform and resolve technical issues.

Key responsibilities

• Provide customer support through Zendesk, responding to tickets promptly.
• Prioritise and manage incoming requests, ensuring timely resolution.
• Collaborate with technical and onboarding teams to escalate and solve complex issues.
• Assist with troubleshooting live match data problems in a fast‑paced environment.
• Work in a hybrid shift model (morning and afternoon).

Required profile

• Fluent written and spoken English with excellent communication skills.
• Strong problem‑solving ability, capable of multitasking and prioritising under pressure.
• Proactive, accurate, and comfortable working with computer systems.
• Previous experience in customer support is a plus.

Required skills

• Zendesk

What we offer

• Monthly gross salary ranging from €1,580 to €2,100.
• Eligibility for Genius Sports Group’s benefits plan.
• Hybrid working model with opportunities for collaboration and growth.
• Inclusive culture that supports employee wellbeing and career development.